While we are very sincere in our desire to make your shopping experience a pleasant one, our return policy must include that once an ornament has been personalized, it cannot be returned unless we followed your personalizing instructions incorrectly. If we did not follow your directions, we will replace the ornament at no charge so long as you return the incorrect one to us. Once we receive the ornament at our office, we will credit your credit card $2.50 for the cost of your return mail to us. We suggest you use US Postal Service.

In the case of an ornament broken in shipment (unfortunately it happens!) we will replace the ornament at our expense, again, once the broken ornament is returned to us.  See above paragraph for credit of shipping charges.

If an ornament has not been personalized and you wish to return it, we will be glad to issue you a credit for the full amount of the ornament, minus shipping charges. It is your responsibility to return it to us.

All claims should be e-mailed to us within ten (10) days of receipt. Please be sure to include your order number. It appears at the top of the confirmation we automatically send you, by e-mail, a few minutes after you place your order.

If you have questions, please contact us at AfterOrdering@OrnamentShop.com or fill out our email form.