Should we not be able to ship your order within five (5) business days, we will make every effort to advise you of our estimated shipping date. If at any time you are not satisfied with our shipping schedule, you may cancel your order so long as it has not entered our personalizing department.

If you want to communicate with us about your order, please write to us at Shipping@OrnamentShop.com. Please be sure to include your order number. It appears at the top of the confirmation we automatically send you, by e-mail, a few minutes after you order. Without it, we will have difficulty locating your order.

Shipping Rates
ChristmasOrnamants.com uses USPS Ground Service or Priority Mail. The charges for these services are:

• USPS:
  $6.95 per address for up to 4 ornaments - 5 or more shipped to the same address, SHIPPING IS FREE!

Time to Process
Time to process your order is the estimated number of business days from your order date to the shipping of your ornaments and other items. In most cases, we will ship your order(s) from our warehouse within five (5) business days. Please take account of the following circumstances where this process may be delayed:

• If we need to verify your credit card information, shipment of merchandise will be delayed until verification is complete.
• If your shipping address is different from your billing address, this may cause additional delays and verification needs.
• Merchandise does not ship on Saturdays, Sundays or public holidays.

Time in Transit
Time in transit is the estimated number of business days from shipment of your order to your receipt of it. Please note that service is from time of product shipment (there may be processing or weekend days in between). Please consider that our offices are in Lake Bluff, Illinois, a suburb of Chicago. If your order is shipped by Priority Mail, the Post Office tells us it should arrive in 2-3 business days.